The business analysis conducted at Goodtech involved analysis of current IT-systems and IT-operations as well as surrounding systems, processes and tasks to highlight differences in what systems, processes, and work routines actually did do and comparing this to real-world needs of the business. The purpose of the study was to present a solid basis for management to make informed decisions. The goal was to implement changes to make IT-system support, and IT-operations more effective and to attune the plethora of IT-systems to business operations while at the same time reducing cost.” (translated from Swedish)